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customer service

Ramp Up Your Customer Service

Customer service is an interesting thing. For us it fits into the category of quality. Almost every time we ask a business owner what sets them and their company apart from their competition, they will tell us it is their quality and customer service. I often laugh and say of course I would expect them …

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Let your employees fail

Let Your Employees Fail

Recently, I had the opportunity to sit on a panel where various topics around leadership were being discussed. One of the questions posed by the moderator was, “Is it alright to let your employees fail?” Of course, there were a lot of people looking for a yes or no answer, however you yourself know it …

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ask for it

Ask For It

If there is one thing I know, without a doubt, you will never get what you want unless you are willing to ask for it. I know this may not sound profound and in fact, it may even seem to be pretty obvious, however, it is also one of the fears which hold people back …

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speak up

Learning To Speak Up

Early in your life you were told things like; think before you speak up and raise your hand before you talk. This was enforced over and over again, until you conditioned yourselves to not speak aloud; until you had fully internalized what you wanted to say. Even at this point, sometimes you might internalize and …

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Getting What You Really Want

Getting What You Really Want

You might never have considered this, but when you think about it, you are amazing at getting what you really want; the things you are really clear you want (or in some cases don’t want). The problem isn’t in being able to get it, in as much as it is about getting crystal clear on …

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