Three weeks into the year…have you been able to keep your resolution? If you have, then congratulations! That truly is fantastic. If you are like many, chances are, your resolve to make that change is probably waning a bit. Hopefully, we can try to boost that up a bit, this week. Last post I talked …
If you asked your customers to rate their satisfaction with your services, would they give you a wonderful review? Customer experience is where business is won or lost. If the needs of the customer are not met through dealing with you, they will take their business somewhere else, however it goes beyond just your product …
Of course you have heard the saying, “Time is money” and when it comes to you and your business, it really is the truth. On the money side, we have a pretty good way of measuring it. There are bank statements, credit card statements, cash, bills, etc. It is also easy to understand the equation …
If you are like many organizations, you would love to clone a few key people in your company. You know, those people who seem to always accomplish the most and do the best work. Any project or team they are a part of is exceptionally well done and on time, while a similar project, not …
In working with many business owners, leaders, and many athletes of all ages by coaching countless soccer teams, I continue to learn many things about people and how they function. I learn about what motivates individuals and how they react to certain situations. I learn that people can act different when things become stressful. I …
Just this past week, one of my clients asked me whether I make New Year’s resolutions. The short answer is no, but the longer one could be interpreted a little different. Every year on about January second, if you are a regular at a gym, you get to see the crowd of people who make …
Last week, in one of our workshops, I introduced the idea that cash in a business is a representation of an owner’s ability to convert raw inputs (materials, equipment and people) into a product or service that a consumer was willing to pay more for, than what it cost to convert it. Sounds pretty simple. …
One of the biggest hurdles any small business owner faces, is the question of, “How much should I charge?” It is a question filled with questions; What if it is too much? What if I can’t make any profit at this rate? What are my competitors charging? Do I have a better product or service …
Sometimes, we can feel challenged in our business because we simply get tired of doing the same thing, over and over again. As a small business owner, you understand when I say; “it is critical to have the passion for what you do”, because after all you are going to do a lot of it. …
Customer service is critical. There is an often told story about Nordstrom that goes like this. One day a customer came in with an automobile tire, said it was the wrong size and he wanted a refund. The sales person thought it over and then refunded the man his money for the tire. What made …
117 10th Street, Unit A
Brandon, Manitoba, Canada
R7A 4E7
Main Line: (204)571-6923
117 10th Street
Brandon, Manitoba, Canada
R7A 4E7
Main Line: (204)571-6923