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customer service

Customer Services Is Critical

Customer service is critical. There is an often told story about Nordstrom that goes like this. One day a customer came in with an automobile tire, said it was the wrong size and he wanted a refund. The sales person thought it over and then refunded the man his money for the tire. What made …

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Practice innovating

Practice Innovating

One of the things we continually discuss with our business clients, is the importance of taking the time and making the effort to practice innovating. Back in the eighties and nineties, it was referred to as “thinking outside the box” or earlier this century it was, “pushing outside the boundaries”. While innovation and the process …

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Decisions

Learning From Your Decisions

Have you ever wondered where you would be if you made some decisions differently in your business or in your career? Ever wondered what you could have already accomplished if only you got started on your current path earlier? Do you find that when you have younger people in your office working hard, it oftentimes …

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failing

Failing Your Way To Success

Have you ever been so afraid of failing at something, you decided not to try it at all? Or has a fear of failure meant, unconsciously, you undermined your own efforts to avoid the possibility of a larger failure? You are not alone. All of us have experienced this at one time or another. The …

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