Building Your Market

customer service

Ramp Up Your Customer Service

Customer service is an interesting thing. For us it fits into the category of quality. Almost every time we ask a business owner what sets them and their company apart from their competition, they will tell us it is their quality and customer service. I often laugh and say of course I would expect them …

Ramp Up Your Customer Service Read More »

speak up

Learning To Speak Up

Early in your life you were told things like; think before you speak up and raise your hand before you talk. This was enforced over and over again, until you conditioned yourselves to not speak aloud; until you had fully internalized what you wanted to say. Even at this point, sometimes you might internalize and …

Learning To Speak Up Read More »

How much should I charge

How Much Should I Charge

One of the biggest hurdles any small business owner faces, is the question of, “How much should I charge?” It is a question filled with questions; What if it is too much? What if I can’t make any profit at this rate? What are my competitors charging? Do I have a better product or service …

How Much Should I Charge Read More »

customer service

Customer Services Is Critical

Customer service is critical. There is an often told story about Nordstrom that goes like this. One day a customer came in with an automobile tire, said it was the wrong size and he wanted a refund. The sales person thought it over and then refunded the man his money for the tire. What made …

Customer Services Is Critical Read More »

Practice innovating

Practice Innovating

One of the things we continually discuss with our business clients, is the importance of taking the time and making the effort to practice innovating. Back in the eighties and nineties, it was referred to as “thinking outside the box” or earlier this century it was, “pushing outside the boundaries”. While innovation and the process …

Practice Innovating Read More »