Whether in managing a project, taking care of daily business, or in our personal lives, understanding the importance of strategic planning is key to the development of the enterprise and the growth of the individual. Sometimes it is easy to take for granted the need to do some sort of planning and to set out …
Customer service is an interesting thing. For us it fits into the category of quality. Almost every time we ask a business owner what sets them and their company apart from their competition, they will tell us it is their quality and customer service. I often laugh and say of course I would expect them …
Early in your life you were told things like; think before you speak up and raise your hand before you talk. This was enforced over and over again, until you conditioned yourselves to not speak aloud; until you had fully internalized what you wanted to say. Even at this point, sometimes you might internalize and …
Bruce Poon Tip, the founder of G Adventures was quoted as saying, “I learned in 2016 that greatness can always be found in the most challenging times. In fact, it’s when things don’t’ go according to plan that you are given the golden opportunity to rise from the ashes and show people what you’re truly …
If you asked your customers to rate their satisfaction with your services, would they give you a wonderful review? Customer experience is where business is won or lost. If the needs of the customer are not met through dealing with you, they will take their business somewhere else, however it goes beyond just your product …
One of the biggest hurdles any small business owner faces, is the question of, “How much should I charge?” It is a question filled with questions; What if it is too much? What if I can’t make any profit at this rate? What are my competitors charging? Do I have a better product or service …
Customer service is critical. There is an often told story about Nordstrom that goes like this. One day a customer came in with an automobile tire, said it was the wrong size and he wanted a refund. The sales person thought it over and then refunded the man his money for the tire. What made …
One of the things we continually discuss with our business clients, is the importance of taking the time and making the effort to practice innovating. Back in the eighties and nineties, it was referred to as “thinking outside the box” or earlier this century it was, “pushing outside the boundaries”. While innovation and the process …
Sales are the lifeblood of every business. Knowing how to make more sales, without being salesy, is how you win the game. Even if you aren’t looking to win anything, the extra revenue and income that comes from more sales makes business, and life so much better. You connect with an ideal prospect, and it …
I happened along a quote the other day…”somewhere someone is looking for exactly what you have to offer”. From my perspective, in its simplicity, it really does pack a whole lot meaning and even more truth. However, the question which most don’t contemplate is, what do you have to offer? You can think about this …
117 10th Street, Unit A
Brandon, Manitoba, Canada
R7A 4E7
Main Line: (204)571-6923
117 10th Street
Brandon, Manitoba, Canada
R7A 4E7
Main Line: (204)571-6923